Delivery Information

Please be advised that the official business days in the Zaan.ae from Saturday to Thursday. Fridays, holidays and public holiday its holidays for all employees of Zaan.ae and shipping companies

 

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority

 

Zaan.ae mainly delivers your orders through the company's own fleet but may get help from a third party at peak times to ensure the timely shipping of your order.

 

We allow you to choose the most convenient time for your delivery, on any day, on another day according to your geographical area, or during any week or even month.

 

Some goods may need more time for processing, with delivery taking a day or several days, depending on the nature of the item. it usually takes 1-5 days for our products. but some products need 7-25 days. the delivery time is shown clearly in each product description

 

In the case of urgent orders, please contact our customer service and we will do our best to help you. Contact us

 

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.

 

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 40 days of the first delivery attempt.

  

Important Delivery Information:

  • A signature is required upon receipt of the shipment.
  • We insure all packages in transit from Zaan.ae to the delivery address against theft and incidental damage. Once the package has been signed for it is no longer insured by Zaan.ae.
  • We ship with DHL, FedEx & SKYNET companies for the UAE and the World.
  • Estimated delivery times are to be used as a guide only and resignation from the date of dispatch.  Zaan.ae is not responsible for any delays caused by customs clearance processes.
  • If you want to cancel or refund your order, please head our Return Policy page and follow the steps to lodge a request.
  • Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.